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They ranged from claims it wasnt appropriate for family viewing to arguing broadcaster ITV was unfairly promoting a political organisation. She studied history and politics at the University of Kent and began training as a teacher, but a life at the chalk-face had limited appeal. I think it is probably the single most difficult and actually one of the most critical things that anyone in business or work has to do; but especially when youre a CEO and youre putting together a top team. Thats really the last thing if you knew Kevin Lygo [director of TV at ITV], youd really understand that too neither of us want that. Dame Carolyn McCall, DBE who is married to Peter and has three children, became the first female Chief Executive of ITV in January 2018. I think intuition and instinct are real skills and are important. Where do you think we are now with flexible working? It's not good for anyone when someone is not working out and identifying that and working as a business partner to fix them. Ofcom ultimately concluded the incident didnt breach any rules and didnt pursue the complaints. Subjects covered in this article include:- #leadership #diversity #HR #businessturnaround #talentacquisition #flexibleworking #itv #tv #recruitment #careers #seniorappointments, Walmsley Wilkinson Associates provides consultative recruitment support and solutions to organisations on a regional, national & international basis. I'm telling you that because I think it needs, not just the principle and the awareness, it also needs the structure, process and the action to actually drive it forward, otherwise it won't shift. Thank you. describing an influencers road to success, but with much humility on the way. Well you have to ask other people really, its very hard to know. In 2008, she was named Veuve Clicquot Business Woman of the Year and appointed Officer of the Order of the British Empire (OBE) in the 2008 Birthday Honours for services to women in business. Then easyJet, the day I felt we really turned a corner. We've just signed a big ad tech deal and we're still the largest broadcaster by a mile in commercial TV, we have mass audiences that are doing very well but doing that ad tech deal is going to be quite an important thing to deliver. We are therefore doing quite well on screen. There are some things that have to be command and control. Ill never forget merging The Observer and The Guardian and also when I sold Auto Trader to Apax and got a load of money for the Guardian. She traces it back to her own experience being a senior woman in the clubby male world of business. Over the years, she has served as a non-executive director at a number of businesses including Lloyds TSB, New Look, Tesco, Burberry Group and the Department for Business, Energy and Industrial Strategy. You need to take moments for family, exercise, sport, film, travel. Weve got a lot to deliver while were also dealing with all the Brexit issues and the economic issues that come out of that. In my head, I really struggled with it, McCall said. "It was startlingly shocking, I thought it was shocking," Carolyn McCall, ITV's chief executive, told Yahoo Finance UK. If you dont want to spend time with the people you recruit, then why should anyone else want to. The greatest danger for most of us is not that our aim is too high and we miss it, but that it is too low and we reach it - I feel that is a really appropriate quote. Has the shift from growth to value kicked in already and what shares could profit? Was there a Who or a What that inspired you to develop a career in business? It was a big moment selling 50 percent of it and having a 800 million in the bank. There is loads more work to do. Rawcliffe was kind of double promoted, McCall said, and the ITV boss worried about how the move might be seen externally. There is therefore that important thing of chemistry, instinct and intuition that comes into play. Broadcasting is a very powerful medium and it doesnt just reflect society, it shapes society. Its so important to listen to them about what they think because they tend to be much closer to the customer end experience. Linda Walmsley is a professional interviewer and business owner of UK recruitment search and selection firm, Walmsley Wilkinson Associates. ITV. "It was startlingly shocking, I thought it was shocking," Carolyn McCall, ITV's chief executive, told Yahoo Finance UK. Dame Carolyn McCall was yesterday named as the new chief executive of ITV She will arrive at the broadcaster, replacing Adam Crozier As a result she will leave EasyJet, where she has ruled the. I think as a woman, you have a different experience but you have an experience of being treated rather oddly I think, especially as you get more senior. She then gained a master's degree in politics from the University of London, and subsequently joined construction group Costain. Ive got three kids and they roll their eyes when I say it to them as I say it so often. Her appointment as boss of EasyJet in 2010 was greeted with incredulity by some, ostensibly because of her lack of aviation experience. easyJet was a complete turnaround and it became a customer facing airline which won awards for being customer centric. At ITV we have big times ahead. We work closely and confidentially with our clients and our candidates to provide bespoke recruitment solutions with a key focus on C-suite, Management and Specialist Appointments. We use that internally as a bit of a mantra. Yours sincerely Captain XX. ITV stood firm in the face of the criticism and issued a statement in solidarity with Diversity and the Black Lives Matter movement. Heavens, she even survived winning Veuve Clicquot Business Woman of the Year in 2008, an accolade that has felled several others. They were offering rubbish teachers like me a job. Im telling you that because I think it needs, not just the principle and the awareness, it also needs the structure, process and the action to actually drive it forward, otherwise it wont shift. Its by Michelangelo and its still very relevant to us, my generation but also to the generation that my children belong to. I think the Government can do something about that. Adjusted profit before tax for the year fell 13 percent to 672 million . Close to one in five shows on ITV last year featured lead characters from Black, Asian or minority ethnic backgrounds. In 1986 she joined The Guardian Media Group, where she . The list put together by diversity and inclusion organisation INvolve celebrates non-ethnic minority executives who are championing their ethnic minority colleagues by pushing for greater representation and equality in the workplace. Id rather be accessible and make time for people because I think you get much more out of that. Do you think it would take government legislation to assist women to return after maternity? ITV publicly committed to improving minority representation both on screen and within its organisation and to do so faster than had been planned. GMG Regional Media: the Manchester Evening News and its website along with several other UK regional newspapers. Job: chief executive, Guardian Media GroupAge: 47Industry: publishing, broadcasting, digital mediaTurnover: 502.1mStaff: 4,314Salary: 498,000 (inc benefits) (2008 . For McCall, who ran EasyJet (EZJ.L) and the Guardian Media Group before ITV, championing underrepresented groups has come more or less naturally. This pipeline plan was a really good goal; one in five new entrants coming in will be women, which is fabulous. What is really good is they do speak really openly about things.. When youve got mobile technology or technology to make your life quicker, more productive, more efficient then you can do more remotely, you can do more while youre travelling, you can do more on your commute. I can use that as an example of when it works but if you don't have certain elements in place it can cause quite a lot of issues, so it's got to be thought through, it's worked through in detail to be effective. Were launching Britbox which is the BBC and ITV, a new subscription video service. When Carolyn McCall announced that she was moving from the Guardian Media Group to become chief executive of EasyJet, rival Ryanair's Michael O'Leary dismissed her as a media . Carolyn McCall was a non-executive board member of the Department for Business, Energy and Industrial Strategy (BEIS) from 2017 to 2020. Some links in this article may be affiliate links. We do not write articles to promote products. All I would say is I think that I have only ever done it one way and you know me well from my past. I realised that wed cracked the operational issues when I got an email at Easter. .st1{fill:none;} We got all the pilots on board and all the male pilots were actually amazing about it, really supportive. What technology are you passionate about? can be about process and not about people. Dance troupe Diversity took to the stage during the semi-finals of Britains Got Talent last year for a special performance narrating one of the most difficult years in decades. I dont think Government can legislate for how women feel about returning to work. Everything! Those areas should be a very important emphasis in HR What you do realise is that there is a huge amount of process that has to be done, which is an essential thing. Ofcom ultimately concluded the incident didnt breach any rules and didnt pursue the complaints. McCall has topped the ranking, which was put together in partnership with Yahoo Finance UK. But Dame Carolyn McCall, who was yesterday named as chief executive of ITV, has done it all for real. The intentions are always good on screen, but its a complicated business. Im at ITV now and I feel very proud of the creative output and the impact we have on society and culture. I want to know everything about the business. I think the principle is a good one. I don't think I knew but I was brought up abroad and there was a program on TV called Police Woman with Angie Dickinson and I remember thinking I want to do something like that, because she was really strong and dynamic. There is loads more work to do. We have obviously looked very closely at how were doing that, whether were doing that clearly not enough. I dont think you can look at it as one thing. I knew I wanted to be independent and I knew I wanted to work. I think I flourished in a meritocracy. Few would be brave enough to risk making an air-hostess joke these days. This thing about positive action has been quite a big galvaniser internally.. Ive always been asked how I do what I do, she said. It can be hard coming back to work. into good job utv night office in Belfast women wanted in life. Ad sales will drop sharply by 11% in the first quarter, broadcaster warns Its the way you can hear whats actually going on on the ground, she said. Her appointment as boss of EasyJet in 2010 was greeted with incredulity by some, ostensibly because of her lack of aviation experience. He said this thing: Youre changed by what you see but you are also changed by when youre seen. I said to Ade [Rawcliffe, ITVs group director of diversity and inclusion], I think its a good thing, dont you? I'm at ITV now and I feel very proud of the creative output and the impact we have on society and culture. We have to plan carefully for people coming back to work and for encouraging people back to work and then allowing them flexibility to start bedding in again. McCalls advice to leaders looking to emulate her success as an advocate is to create strong employee groups who can speak up for the underrepresented, listen to them, and develop clear and concrete plans in response to what you hear from them. I start my day very early, but Ive also been able to drop my kids off at school. In response, the company launched a diversity and inclusion acceleration plan last July. We are no longer accepting comments on this article. I remember being at my newcomer's lunch at The Guardian and Peter Preston who was the then editor had a long conversation with me about why we didn't have a Sunday newspaper at the time, that was 1986 and it was a really good conversation. I think everyone agrees with the concept and that most sensible and good employers will want to be able to give flexibility to its employees. But its very nice for ITV I think.. ITV publicly committed to improving minority representation both on screen and within its organisation and to do so faster than had been planned. Carolyn was appointed as the Chief Executive of easyJet in 2010 (one of five female CEOs of a FTSE 100 Index company) and during her tenure, the airlines shares almost quadrupled. I can use that as an example of when it works but if you dont have certain elements in place it can cause quite a lot of issues, so its got to be thought through, its worked through in detail to be effective. Nationwide hikes cost of home loans just weeks after cutting them, as swap rates start to rise, Will spray foam insulation make your property hard to sell or mortgage? Its about speaking in order to learn and understand, rather than speaking without thinking, she said. Is commercial property a great value investing opportunity? Her 2019 base salary was set to increase by 2.5 per cent "in line with the wider employee group". Watch: Diversity's Black Lives Matter performance on Britain's Got Talent, Read more: The EMpower Top 50 Advocate Executive Role Models 2021, It was startlingly shocking, I thought it was shocking, Carolyn McCall, ITVs chief executive, told Yahoo Finance UK. We had to do lots of things from scratch because it wasn't even really on the radar there in 2010. [24] She was appointed Dame Commander of the Order of the British Empire (DBE) in the 2016 New Year Honours for services to the aviation industry. [20], McCall serves as a non-executive board member in the Department for Business, Energy and Industrial Strategy. You dont want them to be clones in any way, you want difference you want diversity, but you also want to spend time with those people. Everything! That doesnt move anything forward. Thats not an excuse anymore.. We operate ethically and transparently, continually focusing on achieving delivery, whilst always demonstrating exceptional customer service. You want to be able to just have the process and policy as a hygiene factor as it's actually about people. Willie Walsh, chief executive of the British Airways parent International Airlines Group, said he was "sorry to see Carolyn [McCall] leave". McCall has topped the ranking, which was put together in partnership with Yahoo Finance UK. She also survived tussles with EasyJet founder Sir Stelios Haji-Ioannou, including over her pay. One thing I know for sure is that if you dont bring people with you and theyre not aligned about strategy then actually they just go off and do their own thing. Do you think workplace diversity has now become embedded or is there still a lot more work to do? We werent on time, customers were very unhappy, we were cancelling flights in the middle of summer, cancelling peoples holidays, it was really miserable. And Tesco (2005-2008), a position from which she resigned after Tesco sued The Guardian for libel. The chief executive of ITV said Jeremy Clarkson's comments about the Duchess of Sussex "do not wash over" and negatively impact the brand. Rawcliffe was kind of double promoted, McCall said, and the ITV boss worried about how the move might be seen externally. Its about everyone being treated in the same way and having the same opportunities.. We've also got a large studios business that sells content right around the world not just to ITV and we are growing that. Dame Carolyn Julia McCallDBE(born 13 September 1961)[1][2]is a British businesswoman of Scottish and Irish descent. Dame Carolyn McCall, DBE who is married to Peter and has three children, became the first female Chief Executive of ITV in January 2018. Addressing the now-disgraced Sun column from the Who Wants to be a Millionaire? She has also been a member of the Royal Academy Corporate Board for the last four years, and in September 2014 she joined the Burberry Board as non-executive director. Weve also got a large studios business that sells content right around the world not just to ITV and we are growing that. She has been the chief executive of ITV since 2018. You never could unless youre in the armed forces where command and control works. When Carolyn McCall announced that she was moving from the Guardian Media Group to become chief executive of EasyJet, rival Ryanair's Michael O'Leary dismissed her as a media . Carolyn McCall DBE is no stranger to being the first. More companies need to think about returning to work induction programs. Close to one in five shows on ITV last year featured lead characters from Black, Asian or minority ethnic backgrounds. Examples include Andi Peters standing in for morning host Lorraine Kelly, Allison Hammond hosting This Morning, and Ian Wright hosting Moneyball. [3] She previously served as the chief executive of easyJet from 2010 to 2017. Early life and career[edit] McCall was born on 13 September 1961 in Bangalore, India. None of this did her any harm, and nor did a slump in shares and profits last year at EasyJet when she complained Brexit and the falling pound had cost her 40 million, though the stock market value has since revived. But we felt our talent was being attacked.. I believe people find it incredibly painful financially to come back to work, especially middle management. In 2014, she was awarded a Doctor of Science Honoris Causa by Cranfield University in recognition of her outstanding contribution to the aerospace industry and her distinguished achievements in international business and was appointed Dame Commander of the Order of the British Empire (DBE) in the 2016 New Year Honours for services to the aviation industry. Youve got children? Watch: Diversity's Black Lives Matter performance on Britain's Got Talent, Read more: The EMpower Top 50 Advocate Executive Role Models 2021, It was startlingly shocking, I thought it was shocking, Carolyn McCall, ITVs chief executive, told Yahoo Finance UK. "[1], After rising to become CEO of Guardian Newspapers Ltd (now Guardian News & Media Ltd) in August 2006,[7] she became CEO of the Guardian Media Group. ITV, led by CEO Carolyn McCall, saw total external revenue rise 8 percent over 2021 to 3.7 billion pounds ($4.4 billion). But its very nice for ITV I think.. This was just nine months in and I thought okay theres still quite a lot to do but were on our way, because when the pilots tell you things are getting better than you really know they are. I don't think you can look at it as one thing. Despite soaring revenue in the first half of this year, Carolyn McCall, chief executive of U.K. broadcaster ITV is taking a cautious approach. Its quite bold, going into a market which Netflix has already been in for eight years but it's not Netflix. If you don't want to spend time with the people you recruit, then why should anyone else want to. Borrowing on cars balloons to record levels: Some 41BILLION was locked up in motor finance last year - is this a worry during a cost-of-living squeeze? A month later, McCall promoted Ade Rawcliffe to ITVs board as group director of diversity and inclusion. So, exciting times in a very changing media landscape with new challenges and opportunities. I think they can legislate around tax. I will also get other people involved in the process for the cultural fit. 'We're not on the back foot the whole time' HOLLIE. I think they can legislate around tax. The only way I know to truly understand is to consult with the people. Do you think workplace diversity has now become embedded or is there still a lot more work to do? At ITV, we are quite advanced because we have had to be from an on screen perspective. Some viewers were horrified. Sometimes people in management feel uncomfortable about saying things because they think it might be un-PC, so then they dont say it at all. This button displays the currently selected search type. I feel that is a really appropriate quote. I believe people find it incredibly painful financially to come back to work, especially middle management. that's very exciting. I do think flexibility has to be both ways. McCall was a non-executive director of Lloyds TSB (20082009), New Look (19992005, a position to which she was reappointed in 2010); and Tesco (20052008), a position from which she resigned after Tesco sued The Guardian for libel. ITV is a very warm and quite welcoming environment, McCall said, but the council helped management identify areas of disparity and highlighted how the organisation could be doing more to promote BAME individuals to senior leadership positions. I dont think thats gender specific, she told the Mail recently. University of Central . I think everyone agrees with the concept and that most sensible and good employers will want to be able to give flexibility to its employees. McCall, who lives with husband Peter Frawley, an entrepreneur, in Hertfordshire, eventually became chief executive of Guardian Media Group while bringing up her children. Regulator cleared Mr Morgan . "The number of emails we got shocking." ITV stood firm in the face of. Some might think the quarrelsome Cypriot tycoon had a point. Ofcom, Britains broadcasting regulator, received 24,500 complaints from viewers. That Left-wing and notoriously loss-making, uncommercial institution seems an unlikely incubator for one of the most formidable operators on the FTSE 100. Thank you. You are trying to blend people. We have an example of a successful job share here for the two heads of daytime. Carolyn is leading the ITV strategy to be More than TV and is focusing on three key areas: - strengthening the integrated producer broadcaster; growing UK and Global production and creating a scaled Direct to Consumer business. EasyJet boss Dame Carolyn McCall to take the helm at ITVon Easyjet boss hotly tipped to be new ITV chief executive and BIG SHOT OF THE WEEK: She piloted EasyJet into the FTSE, and EasyJet shares tumble as it is hit by 236m loss due to weak What you need to know each week: Listen to the This is Money podcast, 'The Beast' British-built Rolls-Royce appears on Top Gear in 1998, How to find out how many stars Uber drivers have rated you, TikToker reveals Asda to leave your vehicle smelling 'lovely', Skoda gives drivers tips on how to travel with dogs, Dacia's new Jogger estate transforms interior space into a bedroom, See Prince Philip's Land Rover that sold for record amount. If you say to people: 'look, there is an issue here', many people dont see the issue. Ive always been asked how I do what I do, she said. But we felt our talent was being attacked.. This is the best of British content from the past so very rich content in multi services box sets. Do you have a favourite interview question? Delighted you enjoyed the article. Advantage of being late mover may mean ITV avoids lessons gleaned from fall of big US. Ad revenue . In 1986 she joined The Guardian Media Group, where she progressed from within advertising sales to become CEO. At ITV, we are quite advanced because we have had to be from an on screen perspective. She will arrive at the broadcaster, replacing Adam Crozier, from low-cost airline EasyJet, where she has ruled the cockpit for seven years. Sometimes people in management feel uncomfortable about saying things because they think it might be un-PC, so then they dont say it at all. In 1986 she joined The Guardian Media Group, where she progressed from within advertising sales to become CEO. You cant make people return to work but what you can do is put in place enablers. I'll never forget merging The Observer and The Guardian and also when I sold Auto Trader to Apax and got a load of money for the Guardian. inspirational, insightful and warmly written. Thanks for sharing :) Looking forward to your series based on this one. This often tends to be about women, because it is usually about families and childcare, but it could also be about carers, about men returners, or individuals looking after older parents. We need to represent the diversity of the people who are viewing it. For many people working in TV, the only opportunity they have had to observe Carolyn McCall has been at The Guardian's annual post-MacTaggart lecture dinners, held at the . [Former ITV News presenter] Trevor McDonalds been one of the greatest role models in ITVs history actually, McCall said. [21], McCall was named Veuve Clicquot Businesswoman of the Year in April 2008, and was appointed Officer of the Order of the British Empire (OBE) in the 2008 Birthday Honours for services to women in business. I start my day very early, but I've also been able to drop my kids off at school. I remember coming out that room thinking this is amazing. Carolyn McCall (credit: Rex Features) Steve Clarke profiles ITV's new CEO, Carolyn McCall, and examines some of the challenges facing her. My team were just extraordinary, they were a brilliant top team. I tend to try and see people formally and informally especially when I'm recruiting directors. A mother of three teenagers a boy and boy-girl twins she says she manages to survive her brutal 14 hour days by taking moments to reflect. Should you save for your child's future by opening a Junior Isa - and is it better to choose cash as interest rates rise or invest in stocks and shares? You have to be clear headed and have a clear vision but its the people in an organisation that will make the vision a reality. They ranged from claims it wasnt appropriate for family viewing to arguing broadcaster ITV was unfairly promoting a political organisation. When you've got mobile technology or technology to make your life quicker, more productive, more efficient then you can do more remotely, you can do more while you're travelling, you can do more on your commute. Theres not one moment at ITV yet because Ive just been here a year and a quarter, but I know that it is so important to Britain that ITV does well. ITV boss Carolyn McCall faces backlash for forcing out Piers Morgan for criticism of Meghan Markle after 'mother to mother' letter from Duchess as Ofcom clears him. Millions of ITV viewers watched as troupe leader Ashley Banjo told his future child the story of 2020. Great read, inspiring leader. Its the way you can hear whats actually going on on the ground, she said. Carolyn is the first female Chief Executive of ITV,. Her appointment to one of the most important jobs in TV, coinciding as it does with the unveiling of the first female Doctor Who, is either a triumph for equality or an outrageous assault on the natural order of male supremacy, depending on your viewpoint. My very first job was actually teaching. "Actually that was something that was seen and got a massive discussion going and thats what were there to do to push the conversation forward, even if its not very comfortable. May 16, 2022 After a "relentless" eight years as the chief executive of budget airline EasyJet, Carolyn McCall got a call about potentially leading Britain's largest commercial public. It's a huge job and they are job sharing. I think the difficulty is making it work in busy environments.